Refund Policy


Shipping Damage:

We take customer satisfaction very seriously. All of our products are tested for quality and all shipments are carefully inspected before leaving our warehouse.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. Please contact us and provide detailed information along with any supporting evidence, pictures, media, etc. if your product was damaged during shipping.

General Refunds:

Pure Plantonics & PurePlantonics.com offers a 14 day 100% satisfaction guaranty for all products. If for any reason you are unsatisfied with your purchase you may request a full refund.  To request a refund please contact our customer care.

Sales@pureplantonics.com Phone Number  646-968-0070

Refer to the CONTACT US page for business Hours to call for refund inquiries